FULL MEMBER

MANAGEMENT DEVELOPMENT & MENTORING

In the highly demanding and competitive world of professional contact centre operations, managers need facts, information relating to ‘best practice’ processes, methodologies, techniques, standards and access to confidential business intelligence and industry knowledge. With over 25 years of experience at the forefront of the call centre industry Rod Jones provides effective strategic advisory and management mentoring services on an ad hoc or contract basis.

Using well-proven knowledge and competency assessment methodologies and in close consultation with organisational executives to ensure alignment with corporate requirements, a bespoke Rod Jones Management Development Programme is constructed to ensure that operational mangers are fully equipped with the knowledge, skills and insights with which to fully optimise their call centres or contact centres. Business and industry introductions and facilitated networking are further aspects of the programme.

The Rod Jones Management Development service includes personal, one-on-one mentoring as well as eMail, Skype and telephonic support and referral to specialised thought leaders and external consultants.

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