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ADVISORY & Consulting Services

Under the personal direction of industry veteran Rod Jones, an independent consulting team of highly experienced associate resources provides a comprehensive raft of ad hoc and project-based consulting, advisory and contact centre interim management services. Other specialised services provided by Rod Jones' associates include high-level specialisation in Process Design, Quality Assurance, Workforce Management and Optimisation, Skills development and Training and contact centre Operational Costing Models. Recognised and respected for specialised expertise, proven experience and integrity, Rod Jones’ associate consultants carry out all manner of investigative and advisory services relating to call centres, contact centres and the customer management and service environment. Contact Rod Jones for appropriate personal introductions or referrals. See below for more about SNAPSHOTZ - our powerful contact centre assessment, auditing and benchmarking toolset.

General Call Centre start-up Workshops and Counselling Call Centre Optimization Development of Functional Requirement specifications, RFIs, RFP’s, and RFQ’s Tender publishing and Evaluation Services Call Centre Operational Efficiency and Effectiveness Audits Call Centre Baselining and Benchmarking Business Process Design, Re-engineering and Mapping		Customer Services and Staff Satisfaction Surveys and Reporting Tools Technical Evaluations and Recommendations Organisational Structures, Job and Job Function Descriptions and Specifications Crafting of Learning and Development Strategies and Methods Staff / Management Evaluation Methodologies Call Centre Management Development and Mentoring Services
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If you can't measure it ... you can simply never manage it. We are the Africa representatives for Snapshotz Online - an incredibly powerful yet easy to use, web-based, low-cost contact centre assessment, auditing and benchmarking tool. Click on the logo above to see more about this world class management toolset.