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Originators of
Represented in Africa by Rod Jones Contact
Centre Solutions.
For more information:
rod@rodjones.co.za
or +27=82-5689976
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Snapshotz
Online is a world-leading, comprehensive web-based audit
programme for contact centres and call centres. Developed in
New Zealand by CustomerServicesAudit Limited, Snapshotz
Online contains 29 subsections and over 620 variable
assessment criteria. The application is quick and easy to
use and it delivers instant reporting, including the
critical task management reports that are vital to ensuring
the continuity of a continuous improvement programme.
Snapshots is extremely
cost-effective as a powerful management tool.
Visit
www.customerservicesaudit.com
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BYC Solution Delivery is recognised as one of
South Africa's most respected call centre consulting and
training companies. Under the leadership of internationally
experienced Jackie Naughton, BYC provides a
comprehensive range of professional services including
outsourced Quality Assurance services. For more information
visit
www.byc.co.za |
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The South Africa Contact Centre Management Group has been
established to grow, develop, mentor and transform the
middle management layer of the contact centre industry. CCMG
members gather for exceptional learning, peer-to-peer
sharing, and to discover the latest technologies and
solutions available to run their contact centres as
efficiently and effectively as possible.
www.ccmg.org.za |
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Rod Jones is a full member of the Independent Contact Centre
Consultants Association and as such he subscribes to the
ICCCA Code of Practice and Code of Ethics |
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The communication hub for the African contact
centre industry. Visit
www.contactindustryhub.co.za
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Lynnette Morris, The Contact Centre Coach,
provides Continuous Improvement Services and Management
Development Programmes for Contact Centres in Africa.
Lynnette Morris has extensive consulting and training
experience in the following countries – Kenya, Malawi,
Nigeria, Tanzania, Sierra Leone, South Africa, Uganda,
Zambia , Burkina Faso, Chad, Democratic Republic of Congo,
Congo, Gabon, Niger and Madagascar, Visit
www.contactcentrecoach.com or
www.skillsfacilitator.co.za
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Precision IT Consulting provides a wide range of
world-class web consulting services based on the specific
business needs of clients. Offering a unique blend of
creativity and technical know-how, Precision IT Consulting
specialises in all aspects of the web – from basic web
design and development to large CMS (content management
systems), to custom software development and reputation
management consulting. In addition, Precision offers search
engine optimisation and marketing services to ensure clients
are ranked highly on Search Engines
www.precision.co.za |
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Exclusive events management services to Rod
Jones Contact Centre Solutions |
JQ Productions is an events management
and decor specialist business driven by the passion to focus
on delivering the best experience. JQ Productions’
reputation is built on hard work, reliability and trust. We
realise that every event should be special and unique and
that the intricacies of strategic planning, timing,
coordinating and organization are crucial.
www.jqproductions.co.za |
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